custom orders

You may contact me with new item or custom order related matters by filling out the following form. Please make sure to refer to one or more existent models to help me design your new item.

Your Name:

Email address:

Product reference:

Message:

SHIPPING INFORMATION

We ship the same or the next day the item was bought, and you will be informed by email once the item is shipped to you.

  • Shipping within Lithuania costs 7 Lt and takes 1-3¬†business¬†days to arrive
  • Shipping to EU countries – 6 EUR and takes 3-7 days to arrive
  • Outside EU countries, such as USA, CANADA and JAPAN – 18 US dollars and takes 14 – 21 days to arrive.

RETURN POLICY

We want you to be completely happy with your order. If you are unsatisfied for any reason, you may return your selection within 7 days of the confirmed post receipt date. The item must not be worn and in the original packaging. Upon receipt of the item, in unused condition, we will credit your account minus the shipping costs.
We stand behind the quality of rutadesign creations, and all our products are covered by our LIMITED WARRANTY. If the product is determined within 7 days to have a manufacturers defect, we will repair or replace at no cost.
All return packages must be prepaid, insured for your own protection and in the original box. We do not accept returns that are not shipped in a box. Once the item is sold we cannot be responsible for any damages due to wear, negligence, modification or misuse.

Thank you for choosing rutadesign.